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Technology Services

History:
IWC Computer Solutions is owned and operated out of Vernon, British Columbia, by Ian G. Wills. IWC has been in operation since the summer of 2002, servicing home and business clients initially throughout Vancouver and the Fraser Valley, the Northwest Territories, and now the Okanagan Valley. The initials “IWC” mark the heritage of the company back to a web design proprietorship operated in Tahsis, British Columbia from 1996 to 1999 under the name Ian’s Web Creations.

Promise:
IWC Computer Solutions is committed to providing superior service, technical excellence, and thoroughness not seen before in corporate consulting services. By maintaining a large network of industry connections and association memberships, IWC will be able to provide small and medium businesses with enterprise class support and technologies.

Vision:
Domestic In-Home Support: Exceptional service and technical knowledge is our highest motivation. Customer satisfaction through effective communication and ensuring successful knowledge transfer in after-sale support.

Corporate Technology Support: In light of the current economy, environmental concerns, and rapidly changing technology, IWC Computer Solutions is committed to improving the bottom line. Environmental impact, technology expenses, and management workload can be reduced through identifying and implementing new technologies such as server virtualization, IP telephony, data storage consolidation, disaster recovery planning, and infrastructure optimization.

Mission:
To provide solutions-oriented technical support for small/medium business and home computer users in a timely manner with unprecedented customer service. Furthermore, to excel in technical support services through leading product innovation and technology implementation. The trademark ‘Innovation Technology’ summarizes our devotion to implementing exciting new technologies that will support corporate growth and success.

Services:

  • Desktop Software Training (Windows, Mac, and Linux)
  • Multimedia Production Training (Home Video, Photo Editing)
  • Operating System Installation and Support
  • Network Security Analysis and Design (Firewalls, Wireless Encryption, VPNs)
  • Asterisk VOIP Phone Systems
  • File and Print Servers, Network Management
  • Disaster Recovery Planning (Backup, Power, Emergency Preparedness)

Experience:

  • Corporate Information Systems Management from Small Business to 500+ users.
  • Windows Servers and Active Directory.
  • Mac OS X Servers and Open Directory.
  • Microsoft Exchange Server.
  • Ubuntu, Debian, Red Hat, and CentOS Linux Servers.
  • Asterisk, Aastra, Sangoma VOIP IP Telephony.
  • LDAP Design and Support.
  • Microsoft Outlook Administration.
  • DNS, DHCP, TCP/IP Network Administration and Design.
  • VMware ESXi, vSphere, Dell Equallogic iSCSI SANs.

Policies and Fees

Travel charges.

A charge for travel time is assessed when travelling to and from locations outside of Vernon, BC.  Air or extended travel time is assessed at $25 per hour, up to a flat rate of $400 per trip for a half-day of travel.

In addition to time charges, a distance charge of $0.60 per kilometre to and from the client or presentation site for travel by vehicle will be assessed.  In the event air travel is required: accommodations, airfare and associated vehicle rental, fuel, and ground transportation shall be arranged by the client.

Expenses.

Reimbursement is required for actual expenses incurred (e.g., meals, lodging, airfare, taxis, parking, and others) both in traveling and during the consultation. Receipts for actual expenses shall be provided to the client.  For overnight travel, a meals per-diem of $84 will be charged back to the customer.

All policies and fees are subject to change without notice.

Hourly Rate Calculations.

All services are rendered and billed on an hourly rate basis.  Invoices are payable upon receipt.  Calculation of time spend providing consulting services will be rounded up to the nearest .2 of an hour.  A minimum charge of one hour will be applied for an on-site service call.  Phone consultation in excess of 10 minutes or any call requiring remote assistance technology will have a minimum half-hour charge applied, either to the next on-site service call, or debited against an existing monthly service agreement.